 Frequently Asked Questions
Our website was released to the general public on 29th August 2007. We aim to keep it up to date with additions and amendments on a regular basis. If there are things that we haven't included that you'd like to see just let us know and we'll do our best to include them.
1 What time can we Check-In on the day we arrive?
Our check-in time is 2pm - however we can be flexible if you're attending a function such as a local wedding, etc. Please make your request prior to arriving. If you expect to arrive later than 10pm we MUST be made aware of this.
2 What time do we need to Check-Out on departure?
Check out time is 10am.
3 What are the breakfast times?
Our breakfast is served between 7am to 8.30am. An earlier breakfast can be arranged if notice given.
4 Do you cater for Vegetarians?
Yes we cater for most special diets but we would require notice before arrival date.
5 Where can we get an evening meal?
There are several good quality eating establishments in and around St Brides Wentlooge ranging from good pub food to a 5 star restaurant for the discerning diner. There's also a Indian Restaurant within Peterstone Golf Club.
The Church House - our village pub is right next door and serves a good selection of food including a carvery. On given dates, top class entertainment is provided and see our Local Entertainers in our links page.
6 Can you recommend a reliable taxi service?
Please see our links page.
Should you 'pick up' a taxi from the street, we DO recommend that you ALWAYS get your fare confirmed BEFORE the journey.
7 We have a website that we think may be useful on your links page, can it be added?
Please contact us and we will look at your website. We cannot promise to add it on.
8 Is smoking permitted?
For the benefit of all our guests, smoking is NOT permitted anywhere inside the Chapel Guest House.
Should our fire alarm system be set off by smokers, any charges incurred by us having to call out the Fire Services would be passed on to the offending guest/s with a Minimum charge of £50.
9 Are pets allowed?
We do NOT take any pets in the Chapel Guest House.
10 Do you accept children?
We welcome children of all ages, however Chapel Guest House does NOT supply cots or high chairs. You may bring a travel cot with you but please mention this when booking.
11 What disabled facilities do you have?
Depending on the disability, we have a ground floor family room with en-suite bathroom (shower overhead) which is used for guests who have difficulty climbing chairs.
Currently, we do not have wheelchair access.
12 Chapel Guest House has been awarded 3 star by Visit Wales what does this mean?
Quality grading is the assessment that Visit Wales (formerly Wales Tourist Board WTB) has of the overall quality of Chapel Guest House, in order to place us on a scale between 1 and 5 Stars, with 5 Stars denoting top quality. The grading visitor also checks that particular facilities, expected by consumers at certain Star grades, are present in our accommodation.
YOU the consumer then have a basis for comparing the different kind of properties available to you in Wales, and to decide if we meet your needs and expectations. The following gives a description of the star quality assessed.
- 5 Star - Exceptional quality
- 4 Star - Excellent quality
- 3 Star - Very Good quality
- 2 Star - Good quality
- 1 Star - Fair quality
Chapel Guest House was re-awarded 3 stars by Visit Wales in July 2007.
To view Chapel Guest House, go to our photo album
13 What is the difference between a Guest House and a B&B?
Chapel Guest House offers bed and breakfast accommodation, however we do understand the confusion most have, including some in the trade!
The main differences are that a Guest House usually has more facilities, is larger and usually run as a more commercialised home business. Whereas a bed and breakfast is smaller with less than 8 bed spaces and is generally 'letting' out spare rooms in their home.
Both have to adhere to the same strict health and safety aspects and the grading is carried out in the same way for both.
14 What is a Serviced Accommodation Apartment?
A Serviced Accommodation Apartment is an alternative to staying in a Hotel, Guesthouse or Bed & Breakfast.
The apartment is owned by 'At Home in the City' and it's name signifies what they represent - total freedom with and the feeling of being "at home whilst living in the City".
For those seeking self catering with a sense of 'renting' their own apartment in the Center of Newport City, the apartment is ideal for both business and leisure and can accommodate 1 to 4 people. The apartment is fully furnished to an excellent standard and is equipped with everything you need. 'At Home in the City' aim to make your stay a pleasurable and memorable one with the apartment serviced on a regular basis dependent on how long your stay is for. It can be let on a daily, weekly or monthly basis, with a minimum of 2 nights stay and represents excellent value for money. 'At Home in the City' can be contacted on 01633 266098 or 07723 000791
A website with a photo gallery is now available click here ....
15 Can I make a provisional booking?
Chapel Guest House does NOT take provisional bookings as this could result in lost bookings from other guests. A 20% deposit is needed to confirm a booking.
16 What happens if I have to cancel?
If the cancellation occurs within 72 hrs of arrival date, no refund is given. If cancellation is given with more than 72hrs notice (before arrival date) 80% will be refunded. NO refund is given on the 20% deposit once accommodation is booked.
We do recommend as with all holidays, you cover yourself by taking out holiday insurance. If you hold an annual holiday insurance policy, you may already be covered, however please do check as we cannot be held responsible for any loss incurred should a cancellation occur.
17 What is Breeze?
EXCITING NEW DEVELOPMENTS NOW HAPPENING - click here
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