Frequently Asked Questions

Our website was released to the general public on 29th August 2007. We aim to keep it up to date with additions and amendments on a regular basis.  If there are things that we haven't included that you'd like to see just let us know and we'll do our best to include them.

1  What time can we Check-In on the day we arrive?

Our check-in time is 2pm - however we can be flexible if you're attending a function such as a local wedding, etc. Please make your request prior to arriving.  If you expect to arrive later than 10pm we MUST be made aware of this.

2  What time do we need to Check-Out on departure?

Check out time is 10am.

3  What are the breakfast times?

Our breakfast is served between 7am to 8.30am. 7.30am to 8.45am Sat & Sun.

4  Do you cater for Vegetarians?

Yes but require notice before arrival date. We do not cater for vegans.

5  Where can we get an evening meal?

There are several good eating establishments within 2 miles.

6  Can you recommend a reliable taxi service?

Please see our links page.

Should you 'pick up' a taxi from the street, we DO recommend that you ALWAYS get your fare confirmed BEFORE the journey.

7  We have a website that we think may be useful on your links page, can it be added?

Please contact us and we will look at your website.  We cannot promise to add it.

8  Is smoking permitted?

Smoking is NOT permitted anywhere inside the Chapel Guest House.

Should our fire alarm system be set off by smokers, any charges incurred by us having to call out the Fire Services would be passed on to the offending guest/s with a Minimum charge of £100.

9  Are pets allowed?

We do NOT take pets in the Chapel Guest House except for assistance dogs for the disabled. We MUST be notified of this when booking.

10  Do you accept children?

We welcome children above 2 years of age.

11  What disabled facilities do you have?

Depending on the disability, we have a ground floor family room with en-suite bathroom (shower overhead) which is used for guests who have difficulty climbing chairs.

Currently, we do not have wheelchair access.

To view Chapel Guest House, go to our photo album

12 What is the difference between a Guest House and a B&B?

Chapel Guest House offers bed and breakfast accommodation, however we do understand the confusion most have, including some in the trade! 

The main differences are that a Guest House usually has more facilities, is larger and usually run as a more commercialised home business.  Whereas a bed and breakfast is smaller with less than 8 bed spaces and is generally 'letting' out spare rooms in their home.

Both have to adhere to the same strict health and safety aspects and the grading is carried out in the same way for both.

13 What are Self Catering/Serviced Accommodation Apartments?

Self Catering/Serviced Accommodation Apartments are an alternative to staying in a Hotel, Guesthouse or Bed & Breakfast.   

'At Home in the City'Newport Accommodation Apartments as it's name signifies - represents total freedom with the feeling of being "at home whilst living in the City".  

For those seeking self catering with a sense of 'renting' their own apartment in the Centre of Newport City, the apartments are ideal for both business and leisure and can accommodate up to 4 people in each apartment.  The apartments are fully furnished to an excellent standard and are equipped with everything you need.  'At Home in the City' Newport Accommodation Apartments aim to make your stay a pleasurable and memorable one with the apartments serviced on a regular basis dependent on how long your stay is. They can be let on a daily, weekly or monthly basis, usually with a minimum of 2 nights stay and represent excellent value for money.  'At Home in the City' Newport Accommodation Apartments can be booked by calling 01633 681018 or 07723 000791 and by asking for 'At Home Apartments'  

Visit the website and view the photo gallery click here    

14 Can I make a provisional booking?

Chapel Guest House does NOT take provisional bookings as this could result in lost bookings from other guests.  A 20% deposit is needed to confirm a booking.

15 What happens if I have to cancel?

If the cancellation occurs within 72 hrs of arrival date, no refund is given.  If cancellation is given with more than 72hrs notice (before arrival date) 80% will be refunded.  NO refund is given on the 20% deposit once accommodation is booked.

We do recommend as with holidays bookings, you cover yourself by taking out holiday insurance.  If you hold an annual holiday insurance policy, you may already be covered, however please do check as we cannot be held responsible for any loss incurred should a cancellation occur.